Privacy Policy

Privacy Policy for Creek Tours and Travel

Effective Date: 26th November 2024
Last Updated: 26th November 2024

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1. Introduction

Creek Tours and Travel is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (https://creekstours.com) or interact with our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

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2. Information We Collect

We collect the following types of information:

2.1 Personal Information

Information you provide directly, such as:

• Name, email address, phone number, and postal address
• Payment information when booking trips or services
• Preferences for destinations, activities, and travel details

2.2 Automatically Collected Information

Information we collect through cookies and similar technologies:

• IP address and browser type
• Pages viewed, time spent on the site, and clickstream data
• Device information (e.g., operating system, screen resolution)

2.3 Third-Party Data

We may receive information from third-party platforms when you interact with us on social media or use integrated services like Google or Facebook.

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3. How We Use Your Information

We use your information to:

• Process bookings, payments, and provide requested services
• Send confirmation emails, itineraries, and travel updates
• Personalize your experience on our website
• Respond to inquiries or customer support requests
• Improve our website, products, and marketing strategies
• Comply with legal obligations or enforce our Terms of Service

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4. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Trusted third-party vendors who assist in processing payments, managing bookings, or delivering services.
• Travel Partners: Airlines, hotels, and other travel providers to fulfill your bookings.
• Legal Authorities: When required by law or to protect our legal rights.

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5. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance site functionality and performance
• Analyze traffic and improve user experience
• Deliver personalized content and advertisements

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our site.

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6. Security Measures

We take reasonable measures to safeguard your information, including:

• Encryption of sensitive data during transmission (e.g., SSL/TLS)
• Secure storage of payment details
• Regular audits of our systems and processes

While we strive to protect your data, no method of transmission over the internet is 100% secure.

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7. Your Rights

You have the right to:

• Access and review the personal information we hold about you
• Request corrections to inaccurate data
• Withdraw consent for data collection and processing
• Request deletion of your personal information (subject to legal obligations)

To exercise these rights, please contact us at info@creekstours.com.

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8. International Users

If you are accessing our website from outside Kenya, please note that your data may be processed in Kenya or other countries where we operate. By using our services, you consent to the transfer of your data to these locations.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing any personal information.

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10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected data from a minor, we will delete it promptly.

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11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated version will be posted on our website with the “Last Updated” date.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: info@creekstours.com
• Phone: +254 717 348064
• Address: Koko Savannah Building, Government Road, 2nd Floor Suite 98, Nakuru, Kenya