This document is being finalised with our advocate and may change. Items shown [in brackets] are still being confirmed. Your written quote sets out the terms that apply to your booking. Questions? Email info@creekstours.com.
1. Service communications
1.1 When you enquire or book, Creeks Tours may use email, telephone or WhatsApp to answer the enquiry, prepare and administer the Booking, send safety or itinerary updates, request necessary information and provide customer service. These are service communications, not marketing, and do not require a marketing opt-in where they are necessary for your request or contract.
1.2 Selecting “WhatsApp” or “Both” as a preferred contact method asks us to contact you through WhatsApp for that enquiry and related Trip. WhatsApp/Meta processes communications under its own terms. You may change channel at any time, although urgent operational notices still need a workable contact method.
2. Newsletter consent
2.1 The standalone newsletter field must display this unticked consent wording: “Yes, email me Field Notes: monthly travel letters, route notes and occasional offers from Creeks Tours & Travel. I can unsubscribe at any time. See the Privacy Policy.”
2.2 If the form itself is solely and clearly a newsletter sign-up with a labelled “Subscribe” button, submission may record affirmative consent, provided the text in clause 2.1 is adjacent and no other purpose is bundled.
2.3 Enquiry-form optional checkbox: “Yes, email me travel inspiration and offers. This is optional and does not affect my enquiry.” The box must be unticked. Do not infer marketing consent from submitting an enquiry, accepting privacy terms or choosing WhatsApp for service.
2.4 WhatsApp marketing checkbox: “Yes, send me occasional offers by WhatsApp at the number above. I can reply STOP at any time.” Keep this separate from email consent.
3. Records, frequency and withdrawal
3.1 Record the address or number, exact wording and policy version, source form, timestamp, channel, and consent/withdrawal status. Use double opt-in where deliverability, identity or local law warrants it.
3.2 Send only at the described reasonable frequency. Every marketing email must identify Creeks Tours and include a working unsubscribe link. Honour email unsubscribe or WhatsApp “STOP” promptly and in any event within the period required by law.
3.3 Keep a minimal suppression record so a withdrawn address is not re-added accidentally. Withdrawal does not affect service messages for a current Booking.
3.4 Do not buy lists, scrape addresses, add enquiry contacts without a lawful basis, market to Children, or upload contacts to an advertising audience without a new documented assessment and notice.